Privacy policy

At Hydro Customs, accessible from https://www.hydrocustoms.in, your privacy is of utmost importance to us. This Privacy Policy explains the types of information we collect, how we use it, and the data protection rights available to you. By accessing or using our website, you acknowledge and consent to the practices described in this Privacy Policy and agree to its terms.

Scope

This Privacy Policy applies only to our online activities and is valid for visitors to our website with respect to the information they share with us and/or we collect. It does not apply to any information collected offline or through channels other than this website.

Information We Collect

Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, billing address, and any message contents or attachments shared when you contact us directly.
Account Registration: When you create an account on our website, we may request details such as your name, email address, phone number, shipping address, and password.
Order & Payment Information: When you place an order, we collect details necessary to process and fulfil your purchase, including delivery address, contact number, and payment-related information. Please note that we do not store full payment-card details on our servers — all transactions are processed securely through Shopify's payment partners.
Usage Data: We collect information about your interactions with our website, including IP addresses, browser type, internet service provider, device information, date and time stamps, referring and exit pages, and the number of clicks. This data helps us understand how visitors use our website and enables us to improve it.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing, operating, and maintaining our website.
Processing your orders, payments, and arranging delivery.
Improving, personalising, and expanding our website experience.
Understanding and analysing how you use our website.
Developing new products, services, features, and functionality.
Communicating with you regarding customer service, order updates, marketing, and promotional offers.
Sending you emails and WhatsApp notifications related to your orders or any updates from us.
Detecting, preventing, and addressing fraudulent or unauthorised activity.

Log Files

Hydro Customs follows the standard practice of using log files to monitor website activity. The information collected through log files includes IP addresses, browser type, internet service provider, date and time stamps, referring/exit pages, and click counts. This information is used solely for trend analysis, administering the site, and tracking user movement on the website and is not linked to any personally identifiable information.

Cookies

We use cookies to remember visitor preferences and to track website usage. Cookies allow us to tailor content based on your browsing behaviour and enhance your overall experience on the website. By continuing to use our website, you consent to the use of cookies. You may choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain features of our website.

Third-Party Services

To operate our store smoothly, we share necessary information with trusted third-party service providers, including:

Shopify — the e-commerce platform that powers our website.
Payment gateway providers — to process payments securely.
Delhivery and Shiprocket — for shipping and delivery of your orders.
Google and Meta (Facebook/Instagram) — for analytics, advertising, and remarketing purposes.

These third parties have access only to the information necessary to perform their specific functions and are bound by their own privacy and confidentiality obligations.

Data Protection Rights

In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, and other applicable data protection laws including the GDPR (where relevant for international customers), you have the following rights regarding your personal data:

The Right to Access: You may request a copy of the personal data we hold about you.
The Right to Rectification: You may request corrections to any inaccurate or incomplete information we hold about you.
The Right to Erasure: You may request the deletion of your personal data, subject to certain legal and operational conditions.
The Right to Restrict Processing: You may request that we limit the processing of your personal data under specific circumstances.
The Right to Object to Processing: You may object to our processing of your personal data, including for direct marketing purposes.
The Right to Data Portability: You may request the transfer of your data to another organisation, or directly to you, under certain conditions.
The Right to Withdraw Consent: You may withdraw your consent for processing at any time, where consent is the basis of processing.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, generally within 30 days.

Data Security

We take reasonable security measures — including secure servers, encryption (SSL), and limited internal access — to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Information

Protecting children's privacy is important to us. We do not knowingly collect personal information from children under the age of 18. If you believe a child has shared personal information with us, please contact us immediately so that we can remove the relevant information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

For any questions about this Privacy Policy, or to exercise your data protection rights, please contact us at:

📧 Email: hydrocustomsmumbai@gmail.com 📱 WhatsApp / Call: +91 88502 31886 / +91 70454 30451 📍 Address: Shop No. 18, Khajoor Compound, Opp. Nagina Hotel, 2nd Lane, Quay Street, Darukhana, Mumbai, Maharashtra 400010 🕒 Support Hours: Monday to Saturday, 11:00 AM – 7:00 PM IST

Last Updated: 18 May 2026