Cancellation Policy

At Hydro Customs, cancelling an order is simple. As long as your order has not been shipped yet, you can cancel it and receive a full refund.

When You Can Cancel

  • Before your order is shipped — cancel any time. If you have already paid, you receive a full refund to your original payment method, with no deduction of any kind.
  • After your order is shipped (prepaid orders) — we refund the value of your order minus the actual courier charges we have paid to send the parcel out and bring it back. We will confirm the exact amount with you before processing the refund.
  • Cash on Delivery orders — nothing has been paid, so there is nothing to refund. We ask that you avoid refusing a parcel at the door, as the courier cost is still charged to us. Customers who repeatedly refuse delivery may be asked to prepay on future orders.
  • Approved refunds are processed within 5–7 business days to the original payment method.
  • Once the product has been delivered and received, it can no longer be cancelled. Please see our Return, Replacement & Refund Policy for what happens if a delivered item arrives damaged or defective.

How to Cancel Your Order

Message us on WhatsApp and simply tell us you would like to cancel your order.

So we can find your order quickly, please include any one of the following:

  • Your Order ID, or
  • A screenshot of the order you placed, or
  • The phone number you used while placing the order, or
  • The name you used while placing the order.

Please also mention which part or product you ordered, and we will confirm your cancellation.


Support

For assistance or questions, contact us:

WhatsApp: +91 70454 30451

Email: hydrocustomsmumbai@gmail.com