Return, Replacement & Refund Policy

Cancellations and Refunds

You can cancel your order at any time before it has been shipped.

• Cancelled before shipping — if you have already paid, you receive a full refund to your original payment method, with no deduction of any kind.
• Cancelled after shipping (prepaid orders) — we refund the value of your order minus the actual courier charges we have paid to send the parcel out and bring it back. We will confirm the exact amount with you before processing the refund.
• Cash on Delivery orders — nothing has been paid, so there is nothing to refund. We ask that you avoid refusing a parcel at the door, as the courier cost is still charged to us. Customers who repeatedly refuse delivery may be asked to prepay on future orders.

Approved refunds are processed within 5–7 business days to the original payment method. To cancel an order, see our Cancellation Policy.

Returns

We do not accept returns. Our parts are customised, made-to-order products, so once an order has been delivered and received it cannot be returned or exchanged because of a change of mind, a different choice of colour or design, or a fitment error at your end. Please review your selection and fitment details carefully before ordering — and message us first if you are unsure, we are always happy to confirm fitment for your bike.

This does not affect what happens if a product reaches you damaged or defective, which is covered below.

Damaged or Defective on Arrival

If your product arrives with a defect, or with damage caused during shipping or handling, we will replace it free of charge. We arrange and pay for the pickup of the affected item and the delivery of the replacement — there is no cost to you.

Damaged and defective items are resolved by replacement, not refund. In the rare case where a replacement is genuinely not possible — for example if the product is no longer available — we will contact you directly to agree on the best resolution.

Please report the issue within 48 hours of receiving your product.

How to Request a Replacement

No unboxing video is required. Just send us these three photos on WhatsApp:

1. The package as you received it — so we can see the condition it arrived in.
2. The shipping label on the package — so we can identify your order.
3. The damage or defect on the product — clearly showing the issue.

Send them to us on WhatsApp at +91 70454 30451 within 48 hours of receiving your product. Once we have reviewed them we will confirm and arrange your replacement as promptly as possible.

Our Commitment

We stand firmly behind the quality of everything we make. Our goal is always to ensure you receive a product you are proud to fit on your ride. If you ever have a concern, please reach out to us — we are always here to help and committed to providing the best possible experience.

Reach us on WhatsApp at +91 70454 30451 or email hydrocustomsmumbai@gmail.com.